** Updated MAR 28, 2025 ** ============================= BOOKING INFO / CREDIT CARD ON FILE ============================= A valid credit card or debit card is required to secure your appointment. If booking by phone, please have your card information ready, as it will be requested at the time of booking. A credit card on file is also required for direct billing requests. Your card will not be charged unless there is a violation of our cancellation policy. All payment information is securely stored through a PCI-compliant processing company. The Calm Therapeutic Centre has a zero-tolerance policy for no-shows and late cancellations. If you are unable to attend your scheduled appointment, please notify us as soon as possible to avoid cancellation fees. ======================= DIRECT BILLING & INSURANCE ======================= If you would like us to direct bill your insurance provider for your massage therapy treatment, a valid credit card must be kept on file. This card will only be charged in the event of a violation of our rescheduling or cancellation policy. Please note that our clinic is not responsible for verifying the details of your individual insurance plan. We strongly recommend reviewing your coverage before your appointment to ensure it aligns with your expectations. Our clinic offers services from a variety of healthcare professionals, including Registered Massage Therapists (RMTs), an Osteopathic Manual Practitioner, and a Registered Nurse. Only massage therapy treatments provided by an RMT are eligible for direct billing under RMT-specific coverage. If you are seeking treatment from our Registered Nurse or Osteopathic Manual Practitioner, please confirm with your insurance provider whether these services are covered. If direct billing is unsuccessful for any reason, you are still responsible for the full cost of your treatment at the time of service. A receipt will be provided for you to submit to your insurance provider manually. ================================= MAKING AN APPT FOR SOMEONE ELSE ================================= If you are booking an appointment for someone other than yourself, please use THEIR name & contact info to create their profile This will help us ensure that all the required health information and documents are assigned to the CORRECT ACCOUNT (accurate health records are required by law, and are essential to providing safe treatments). If this is not done, you will be required to fill out the forms again on your arrival so that they are assigned to the correct file. (Your treatment time may be reduced to account for the extra time taken to sort out the files.) ==================== CANCELLATION POLICY ==================== Our cancellation policy is not intended to be a punishment, it’s a way to protect our most valuable resource - our time. The policy is simple: IF YOU DON'T SHOW UP for your scheduled appointment, OR you haven’t notified us AT LEAST 24 hours in advance, you WILL BE CHARGED A MISSED APPT FEE (equal to the full cost of the treatment booked). We CANNOT bill your insurance company for a missed appointment. By clicking the "Book Now" button you acknowledge and accept our terms of service and consent to having the card on file charged if there is a cancellation policy violation. Thank you for respecting our policies, and we can't wait to see you in the office! **HST NOT included in listed prices**